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Epic Senior Systems Analyst - ClinDoc/ Stork

OhioHealth · Columbus, OH · 1 mo ago
Information TechnologyFull-time

Job Description Summary

The Senior Systems Analyst Epic plays a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management.

Responsibilities

  • Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.

  • Create and maintain specifications, decision logs, and design documents for clear traceability and change control.

  • Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.

  • Manage smaller projects related to system implementations and upgrades.

  • Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology.

  • Create and maintain comprehensive documentation for system configurations and processes.

  • Mentor junior analysts and provide guidance on best practices.

  • Application Build

    • Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design.

    • Maintain environment parity and adhere to change management and build naming conventions.

    • Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence.

    • Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades.

    • Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.).

    • Integration and Data Management

      • Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.

      • Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.

      • Ensure data integrity and metric definitions are consistent across modules and stakeholders.

    • Compliance & Risk

      • Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.

      • Embed privacy/security controls, including sensitive record handling and audit trails.

      • Contribute to ITIL-aligned incident, problem, change, and configuration management processes.

    • Application Training

      • Design and implement customized training programs aligned with organizational strategy and operational goals.

      • Oversee maintenance, enhancement, and governance of the CareConnect curriculum.

      • Incorporate learner and stakeholder feedback into ongoing curriculum improvements.

      • Ensure curriculum accuracy, consistency, and alignment with organizational priorities.

      • Oversee the build, maintenance, and readiness of training environments.

      • Clear and timely communication related to system releases and upgrades.

      • Request/Incident Management

        • Manage end-user training-related requests and incidents with professionalism and efficiency.

        • Evaluate, prioritize, assign, and resolve requests within established service expectations.

        • Document incidents and resolutions to support a comprehensive knowledge base.

        • Collaborate with IT and operational partners to identify trends and implement preventative improvements.

        • Refined support processes to enhance service quality and user experience.

      • Requirements

        • Bachelor's Degree.

        • Minimum of 5-7 years of experience in system analysis and support within a healthcare environment.

        • Additional Job Description Degree in computer science, Information Technology, Healthcare Administration, or a related field.

        • Required For Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).

        • Strong requirements gathering, workflow design, and testing skills.

        • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.

        • Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation.

        • Proven track record of managing complex projects and leading cross-functional teams.

        • Requirements For Application Training Role: Epic Training Environment Build certified and 3+ years of experience.

        • Preferred For Application Build Role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity).

        • 3+ years of build Epic build and configuration experience.

        • Previous experience in a leadership or supervisory role.

        • Experience with system integration, HL7, FHIR, and interface testing.

        • Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench).

        • Previous work in patient access, billing, coding, finance, or clinical operations (for respective modules).

      Qualifications

      • Bachelor's Degree.

      • Minimum of 5-7 years of experience in system analysis and support within a healthcare environment.

      • Additional Job Description Degree in computer science, Information Technology, Healthcare Administration, or a related field.

      • Required For Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).

      • Strong requirements gathering, workflow design, and testing skills.

      • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.

      • Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation.

      • Proven track record of managing complex projects and leading cross-functional teams.

      • Requirements For Application Training Role: Epic Training Environment Build certified and 3+ years of experience.

      • Preferred For Application Build Role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity).

      • 3+ years of build Epic build and configuration experience.

      • Previous experience in a leadership or supervisory role.

      • Experience with system integration, HL7, FHIR, and interface testing.

      • Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench).

      • Previous work in patient access, billing, coding, finance, or clinical operations (for respective modules).

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