Epic Senior Analyst, Ambulatory/ Bones

About the role

The Epic Senior Analyst, Ambulatory/Bones, is a full-time position within the IT Department of the University of Miami Health System (UHealth).

Responsibilities

• Initiates the implementation, build, and modification of complex applications.
• Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access.
• Serves as a primary support contact for application end-users.
• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
• Identifies issues and guides the work to resolve them.
• Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations.
• Collaborates with trainers on application changes and new features to develop documentation and training strategies.
• Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs.
• Participates in on-call rotations and support and attends applicable committees.
• Maintains regular communication with team members, including participating in weekly project team meetings.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Remains knowledgeable about UHealth’s policies, procedures, and business operations.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Requirements

• Bachelor’s degree in relevant field.
• EpicCare Ambulatory, Kaleidoscope, and Bones Certifications required.
• Minimum of 5 years of experience, preferably in healthcare or healthcare-related organization.
• Previous operational, project management, and organizational skills.
• Familiarity with physician practices' workflows, hospital outpatient departments and patient experiences preferred.
• Familiarity with ophthalmology physician practices' workflows preferred.
• Understanding of a wide array of integration points, including scheduling, lab, radiology, billing, imaging, and inpatient clinical preferred.
• Ability to work evenings, nights, and weekends as necessary.
• Proficiency in computer software (i.e. Microsoft Office).

Qualifications

• Ability to recognize, analyze, and solve a variety of problems.
• Ability to communicate effectively in both oral and written form.
• Ability to lead, motivate, develop and train others.

Skills

• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Leadership and mentoring abilities.

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Pay

Competitive salary offered.

Schedule

Full-time position.