EPIC Revenue Cycle Optimization Analyst

About You

You are a person who loves to translate complex challenges into scalable systems solutions. We need someone who can bridge operations, technology, and analytics to ensure EPIC workflows align with real-world revenue cycle processes across patient access, coding, billing, and accounts receivable. Tell us about your experience in healthcare revenue cycle operations and EPIC Application. We are looking for a team player and a self-motivator with experience conducting business in a way that is credit to a company. We value individuals who manage multiple projects using problem-solving skills and exhibit uncommon qualities such as high commitment, team orientation, professionalism, trust, honesty, and integrity.

Responsibilities

Operational Performance Enablement

• Partner with Revenue Cycle Operations to develop best practice processes for Epic functionality
• Reduce clicks and reliance on manual processes
• Improve user workflow inside Epic
• Support QA program through Epic system capabilities
• Maintain Epic-based productivity tracking frameworks using:
  • User activity logs
  • Work queue volumes and throughput metrics
  • Touches per account and completion rates
• Reduce DNFB/DNFC
• Improve clean claim rate and first-pass yield
• Decrease days in A/R and denial volumes
• Translate operational challenges into Epic system solutions (e.g., workflow redesign)
• Support frontline teams by aligning Epic functionality to real-world workflows

Enterprise Work Queue Strategy

• Lead enterprise work queue strategy across managed service clients:
  • Optimize routing logic and prioritization rules
  • Align work queues to roles, skillsets, and productivity standards
  • Eliminate duplicate work and unnecessary touches
• Advise operational leaders on Epic best practices and adhere to system guidelines
• Monitor Key Performance Indicators and make recommendations on Epic workflows or enhancements that provide the greatest impact and improvement
• Maintain deep understanding of Epic functionality and maintain all certifications and new release updates
• Perform account level reviews and audits to ensure optimal system performance
• Participate in assessments to identify opportunities for client improvement
• Increase revenue through standardizing workflows and process improvement

Cross-Functional Collaboration

• Serve as a key liaison between:
  • Revenue Cycle Operations
  • Product and Technology teams
  • Client stakeholders
• Provide subject matter expertise on Epic capabilities and constraints

Data, Reporting & Continuous Improvement

• Leverage Epic reporting tools to:
  • Monitor KPIs and operational performance
  • Identify system-driven improvement opportunities

System Support

• Serve as the lead for Epic issues identified and new change requests
• Manage logging tickets, keeping up with status of tickets, ensuring timely response and turnaround, and escalating tickets as necessary

User Education

• Assist the education department in the development of training materials, curriculum, and tip sheets related to Epic
• Perform direct observations in operational areas to ensure Epic best practice workflows are being adhered to and note any areas of educational opportunity
• Support revenue cycle leadership in any Epic certification processes and serve as a subject matter expert in Epic system functionality
• Educate revenue cycle leadership in practical Epic system knowledge to build expertise in operations

Requirements

• Working knowledge with other revenue cycle focused Epic applications
• Working understanding of interface and interface messages
• 4-year/Bachelor’s Degree preferred or equivalent experience
• Must have Epic Administrator Certification in Revenue Cycle focused modules (Resolute HB and PB)
• 3–7+ years of experience in healthcare revenue cycle operations and Epic Application
• Strong understanding and proficiency of end-to-end revenue cycle workflows: Patient Access, Coding, Billing, A/R Follow-Up, Cash Posting
• Travel: Should be available to travel up to 20%

Skills

• Operational Acumen – Deep understanding of how revenue cycle teams function day-to-day
• Analytical Thinking – Ability to diagnose issues using data and system behavior
• Problem Solving – Translates complex challenges into scalable system solutions
• Collaboration & Influence – Works across operations, product, and client teams without formal authority
• Continuous Improvement Mindset – Proactively identifies opportunities to optimize performance

About Us

We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients' business and make the lives of the people we work with better. As we continue to experience exponential growth, we are looking for uncommon individuals to enhance our vision. We lead with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a consistent annual Best Places to Work organization.

Benefits

• Health Insurance for Our Associates
• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match