EPIC REVENUE CYCLE & BILLING COACH- HB

Position Overview

The Learning Coach partners with internal teams and external members to optimize, personalize, and enhance operational workflows across OCHIN member organizations. This role provides expert support to healthcare clinics by evaluating workflows, offering strategic input to member leadership, and driving improvements aligned with OCHIN’s best practice standards.

Essential Functions

• Collaborate with member leadership, including executive-level stakeholders, to assess workflows, identify optimization opportunities, and contribute to strategic decision-making and member engagement initiatives.
• Deliver interactive training sessions to large and small audiences through multiple modalities, including personalization labs, what to do sessions, at-the-elbow support, and cohort-based learning during and after Epic system go-lives.
• Provide workflow coaching, optimization, and best practice recommendations to OCHIN members and internal staff. Serve as a change agent during high-impact situations, guiding members and internal stakeholders through operational transformations and change management strategies to promote sustainable improvements.
• Assist in the design, development, and enhancement of learning programs, training content, lesson plans, and training aids. Collect and analyze feedback and learning data across multiple modalities to inform and implement improvements in learning activities, workflow adoption, and overall training effectiveness.
• Collaborate with other OCHIN departments (e.g., HCCN, Clinical Informatics, Research) on special projects, grant initiatives, and workflow improvement efforts.
• Configure Epic system components, document system changes and enhancements, and share expertise by mentoring and coaching peers and new team members.
• Other duties as assigned.

Qualifications

• Minimum 5 years of experience in similar or relevant role required. 10 Years of applicable experience desired.
• Experience with EHR software, EPIC is required.
• Experience with Revenue Cycle and Financial principles
• EPIC Certifications in PB/HB Resolute, and PB/HB Claims are highly desired.
• Epic Certification/Accreditation/Proficiency required withing 6 months of hire.
• Experience in HB Claims, SBO, Prelude, Cadence and EpicCare modules a plus.
• Experience in or with Critical Access Hospitals or Rural hospitals is highly desired.
• Experience in or with a Federally Qualified Health Center (FQHC) is highly desired.

Benefits

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/career

Pay

Base Pay Overview
OCHIN uses broadened pay bands to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

Physical Requirements/Work Environment

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings.
• The role routinely uses standard office equipment such as computers and mobile devices.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

Cover Letter/Resume Instructions

To apply, please submit a cover letter and resume detailing your relevant experience and qualifications. Please note that all aspects of employment are based on merit, performance, and business needs.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Additional Information

For more information about OCHIN, visit our website: https://ochin.org/