Epic Radiant/OpTime Analyst

About the role

We elevate patient access so patients can get healthcare when and where they need it. We partner with healthcare systems to transform how patients access care, enabling providers to focus on what matters most—caring for patients.

Responsibilities

• Own the day-to-day functionality of the Radiant department, resolving tickets and keeping workflows running as intended.
• Diagnose reported issues by analyzing workflows and data to identify root causes and contributing factors.
• Build, test, and validate changes in Epic Radiant so they meet expectations and avoid regressions.
• Support OpTime and Cardiology interface workqueues for customers as needed.
• Complete upgrade notes and upgrade build, testing changes ahead of go-live.
• Document requirements, build decisions, and test results clearly to support clean handoffs and auditability.
• Deliver assigned work in line with SLAs, quality standards, and performance expectations.
• Proactively identify issues and escalate when risk, complexity, or impact exceeds defined thresholds.
• Partner with customer and internal stakeholders to align on priorities, constraints, and upcoming changes.
• Become the go-to Radiant subject matter expert for the customers you support.

Requirements

• 2+ years delivering scoped analyst work focused on problem solving, requirements gathering, testing, and solution implementation.
• Active Epic Radiant and Epic OpTime certifications, required at time of hire.
• Hands-on Radiant experience, paired with operational and clinical workflow knowledge, ideally gained in a health system or consulting setting.
• Strong analytical and problem-solving skills, with the ability to investigate root causes and recommend sound solutions.
• Ability to work autonomously and stay self-sufficient in Radiant, owning your work reliably from start to finish.
• Clear communication across technical and non-technical audiences, with proactive escalation when issues arise.
• Strong attention to detail and time management, with a track record of meeting SLAs.
• Rapport-building skills and comfort adapting to change in a fast-paced, start-up environment.

Qualifications

• Required: Active Epic Radiant and Epic OpTime certifications, required at time of hire.
• Desired: Additional Epic certifications beyond Radiant and OpTime.
• Nice to have: Experience managing multiple workstreams or tasks in parallel across systems, stakeholders, and delivery workflows.
• Nice to have: Experience working on a distributed or remote team.

Skills

• Hands-on Radiant experience, paired with operational and clinical workflow knowledge.
• Strong analytical and problem-solving skills.
• Clear communication across technical and non-technical audiences.
• Strong attention to detail and time management.
• Rapport-building skills and comfort adapting to change.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• 401(k).
• Parental leave.
• Career development support.
• and more.

Pay

Expected range is $79,000 to $103,000. New hires usually start between $79,000 and $95,000, depending on experience and internal equity.

Schedule

Weekdays during standard business hours; occasional on-call support may be required.