Epic Radiant and Cupid Specialist

Work You'll Do/Responsibilities

In depth knowledge of radiology and cardiology workflows, imaging management, and the use of Epic's EHR to support diagnostic and treatment processes.

Lead a team to manage application enhancements, break-fixes, standard applications changes and maintenance activities.

Establish guidelines for complex to critical issue handling, templates for optimization requests and ensure that the team follows them.

Responsible for work assignment & prioritization across shores and perform estimations.

Lead and drive discussions with business and functional analysts to understand the business requirements and the impact of integration on the overall business architecture.

Develop solutions following established technical design, help shape requirements; and resolve ambiguities.

Run the daily calls/scrum meetings with respect to deliverables and build the weekly status reports in the areas of project delivery to be reviewed with managers and leadership.

Owns and drives governance on processes and compliance. Anticipates, prepares, and escalates upcoming issues/risks.

Perform detailed quality reviews/audits on deliverables and provide technical guidance to the team members.

Design templates or scripts to automate everyday developer or operations functions.

Lead problem management to reduce recurring incidents and identify improvement opportunities.

Interact with onsite client stakeholders, team members and offshore development, support team and other cross-functional teams.

Responsible within all phases of the application support & maintenance including design, build, test, implementation, and maintenance of the application.

On an as-needed basis, provide on-site support within the organization.

Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management.

Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes.

Qualifications

• 6+ years of recent experience on Epic Radiant Support & Maintenance
• Must have a current Epic Radiant Certification
• Deep understanding of application support and enhancement lifecycle, managing service levels, metrics and status reporting
• Develops solutions for client problems through application of personal experience and standard methods and tools; validates solutions with subject matter experts
• Able to identify team members and quickly ramping up teams for small to medium sized projects
• Able to develop and maintain documentation of business processes /system enhancements
• Excellent communication (written/verbal), problem solving, analytical including effective interpersonal skills
• Proactive drive on improvement and innovation ideas
• Limited immigration sponsorship may be available
• Able to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve