Epic Radiant and Cupid Specialist

Work You'll Do/Responsibilities

• In depth knowledge of radiology and cardiology workflows, imaging management, and the use of Epic's EHR to support diagnostic and treatment processes.
• Lead a team to manage application enhancements, break-fixes, standard applications changes and maintenance activities.
• Establish guidelines for complex to critical issue handling, templates for optimization requests and ensure that the team follows them.
• Responsible for work assignment & prioritization across shores and perform estimations.
• Lead and drive discussions with business and functional analysts to understand the business requirements and the impact of integration on the overall business architecture.
• Develop solutions following established technical design, help shape requirements; and resolve ambiguities.
• Run the daily calls/scrum meetings with respect to deliverables and build the weekly status reports in the areas of project delivery to be reviewed with managers and leadership.
• Owns and drives governance on processes and compliance. Anticipates, prepares, and escalates upcoming issues/risks.
• Perform detailed quality reviews/audits on deliverables and provide technical guidance to the team members.
• Design templates or scripts to automate everyday developer or operations functions.
• Lead problem management to reduce recurring incidents and identify improvement opportunities.
• Interact with onsite client stakeholders, team members and offshore development, support team and other cross-functional teams.
• Responsible within all phases of the application support & maintenance including design, build, test, implementation, and maintenance of the application.
• On an as-needed basis, provide on-site support within the organization.
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management.
• Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes.

Qualifications

• 6+ years of recent experience on Epic Radiant Support & Maintenance
• Must have a current Epic Radiant Certification
• Deep understanding of application support and enhancement lifecycle, managing service levels, metrics and status reporting
• Develops solutions for client problems through application of personal experience and standard methods and tools; validates solutions with subject matter experts
• Able to identify team members and quickly ramping up teams for small to medium sized projects
• Able to develop and maintain documentation of business processes /system enhancements
• Excellent communication (written/verbal), problem solving, analytical including effective interpersonal skills
• Proactive drive on improvement and innovation ideas
• Limited immigration sponsorship may be available
• Able to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve