Epic Professional Billing Analysts

Responsibilities

• Act as an extension of a client’s Epic team, supporting day-to-day stability and continuous improvement in Epic Professional Billing.
• Triage and resolve incoming tickets: clarify the issue, reproduce it when needed, determine urgency/impact, and move it through to resolution.
• Handle break-fix work by troubleshooting workflows/build, identifying root cause, and implementing safe, well-tested fixes.
• Translate requests into clear, testable requirements—confirming what success looks like before you build.
• Configure/update Epic build within your specialty area, following standards and keeping documentation clean and traceable.
• Plan and execute appropriate testing (unit/integrated/regression as needed), validate outcomes, and ensure fixes don’t create downstream issues.
• Communicate clearly and consistently with client stakeholders and internal teammates: status, timelines, risks, tradeoffs, and next steps.
• Escalate when risk, complexity, or impact crosses thresholds—and bring recommended options, not just problems.

Requirements

• Current Epic certification in Professional Billing
• Broad working knowledge of Epic Professional Billing and an understanding of how modules and workflows connect, including exposure to claims, remittance, and payer plan build (such as RTE) is a plus.
• Analyst Level: 2+ years of experience in an analyst role focused on problem-solving, requirements gathering, testing, and system implementation.
• Senior Analyst Level: 4–5+ years of experience independently delivering analyst work, including complex or moderately ambiguous system changes and thoughtful risk/impact management.

Skills

• Strong problem-solving skills: you can frame ambiguous issues into clear problem statements and practical paths forward.
• Comfort working across systems, data, and stakeholder inputs to find what’s true and what needs to change.
• Strong written and verbal communication— you speak up, you can explain your reasoning, and adapt your message to your audience.
• A quality-first mindset: you care about testing, documentation, and building things that hold up in the real world.
• Ownership and reliability: you follow through, flag risk early, and ask for help when you need it.

Details

• Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship.
• FLSA Status: Exempt
• Compensation (Analyst): Expected range is $79,200 to $103,000. New hires typically start between $79,200 and $95,000, depending on experience and internal equity.
• Compensation (Senior Analyst): Expected range is $100,000 to $130,000. New hires typically start between $100,000 and $120,000, depending on experience and internal equity.
• Location: This position is remote. You must work from a location within the United States with consistent internet service.
• Work Type: Full-time
• Schedule: Monday-Friday, 8:00AM - 5:00 PST business hours, with some flexibility.
• Travel: 2-3 times/year for company events or client visits.
• Benefits: Comprehensive medical, dental, and vision coverage; paid time off; 401(k); parental leave; career development support; and more.

Expectations for Focus & Presence

• To support patients and each other, this role requires your full attention during scheduled work hours.
• Our Outside Employment Policy doesn’t allow overlapping work or “job stacking,” so any outside work must happen fully outside your Hummingbird schedule.