Epic Implementation Manager

Key Responsibilities

• Lead end-to-end Epic Aura implementations, from project initiation through go-live and post-implementation optimization
• Develop and manage detailed project plans, timelines, and deliverables, ensuring alignment with scope and organizational priorities
• Proactively identify risks, dependencies, and blockers, and drive resolution in partnership with internal and external stakeholders
• Establish implementation best practices, playbooks, and scalable processes to support future deployments
• Serve as the primary point of contact for clients throughout the implementation lifecycle, ensuring clear communication and alignment
• Partner with clinical, operational, and technical stakeholders to ensure workflows are accurately captured and reflected in system design
• Drive strong client relationships to support adoption, satisfaction, and long-term success
• Collaborate with engineering and integration teams to design, configure, and deploy Epic Aura integrations
• Identify gaps in compendium build, data mapping, or workflows, and partner with technical teams to implement solutions
• Support troubleshooting and resolution of integration issues during implementation and go-live
• Oversee development and execution of training programs for clinical, operational, and technical users
• Provide post-go-live support and guidance to drive adoption and resolve issues in a timely manner
• Develop documentation, training materials, and knowledge resources to support scalability
• Monitor system performance, user feedback, and operational metrics to identify opportunities for improvement
• Drive continuous optimization of workflows, integrations, and system configurations
• Ensure ongoing compliance with regulatory and data security requirements
• Prioritize enhancements and future capabilities in collaboration with Product and Engineering teams

Qualifications and Experience

• High school diploma required. Bachelor's degree in HealthCare Informatics, Sciences, Information Systems, Computer Science or a related field preferred.
• Experience with EMR/EHR systems and clinical laboratory environments strongly preferred.
• Knowledge of genetics, genomics, or the genetic testing industry is a plus.
• Experience 5+ years of experience in healthcare IT, including EMR/EHR integrations, LIS implementations, or technical project management.
• Hands-on experience with Epic, including Aura and/or Care Everywhere integrations.
• Epic Beaker experience required.
• Strong understanding of interoperability standards (HL7, FHIR, APIs) and digital health ecosystems.
• Experience working with clinical workflows, laboratory systems, and precision medicine solutions.
• Demonstrated knowledge of HIPAA, PHI handling, and healthcare regulatory compliance.
• Proven ability to lead cross-functional implementations in a client-facing environment.