Epic Director, Ambulatory/MyChart

Core Qualifications

• Bachelor’s degree in relevant field, Master's preferred
• Epic Ambulatory/ MyChart Certifications
• Minimum 7 years of experience preferably in healthcare or healthcare-related organization
• Familiarity with physician practices' workflows, hospital outpatient departments and patient experience preferred
• Familiarity with ophthalmology and/or orthopedic physician practices' workflows preferred
• Understanding of a wide array of integration points, including scheduling, lab, radiology, billing, imaging, and inpatient clinical preferred
• Familiarity with legal requirements and operational policies related to patient and family privacy practices preferred
• Familiarity with current outside organization connection strategy preferred
• Familiarity with community clinic relationships and how those groups interact (referrals, discharge to SNF, lab ordering, surgery scheduling, etc.) preferred
• Familiarity with the non-clinical external groups that need to access information about certain patients and why they need the information preferred
• Experience leading large teams of individuals and the ability to manage staff effectively
• Strong communication and organizational skills
• Past success with large-scale projects such as other software implementations, building projects, or other key initiatives
• Able to logically examine, and interpret information from different sources to determine a problem's cause and develop a course of action to resolve the problem and to prevent its recurrence
• Able to gain trust and establish effective relationships with team members
• Able to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
• Knowledge of business and management principles
• Ability to direct, manage, implement, and evaluate department operations
• Ability to establish department goals, and objectives that support the strategic plan
• Ability to effectively plan, delegate and/or supervise the work of others
• Ability to lead, motivate, develop, and train others

Department Specific Functions

• Provides strategic and operational leadership for Epic Ambulatory applications, including but not limited to EpicCare Ambulatory, Kaleidoscope, Bones, MyChart, Care Everywhere, and EpicCare Link
• Oversees a team consisting of managers and analysts with Epic Ambulatory and MyChart specialty application experience
• Leads a multi-disciplinary team in the design, implementation, workflow optimization, change management, support, and issue resolution related to the Epic Ambulatory and MyChart Specialty applications
• Collaborates with senior leadership on strategic initiatives, growth and expansion opportunities, and improving patient experiences and outcomes related to satisfaction and quality
• Provides organizational knowledge and guidance for EpicCare Ambulatory/Kaleidoscope/Bones and MyChart/Care Everywhere/EpicCare Link teams to facilitate decision-making
• Informs staff members of barriers, advancements, opportunities, and resource requirements to execute projects successfully
• Manages staff and allocates resources as necessary
• Manages scope, budget, schedule, and quality of projects
• Establishs a clear line of communication with clinical and business leaders
• Maintains regular communication with team members and leads weekly project team meetings
• Reviews the status of projects and issues on an ongoing basis with the team
• Becomes knowledgeable about UHealth’s policies, procedures, and business operations

Core Responsibilities

• Supervises the performance management of all assigned staff including making decisions as they pertain to hiring, training, evaluation, promotion, and termination
• Manages daily operations and directs staff to achieve departmental goals and objectives
• Assumes responsibility for campus-wide initiatives involving computer support services
• Develops, promotes, and maintains standards as they relate to technical support services and devices, including manufacturing and architectural standards
• Designs improved work systems by revising work standards, policies, and procedures
• Directs and manages project plan development, risk assessment, communications, budget tracking, status reporting, vendor management, and successful project completion
• Makes sure project prioritization, active projects, and the development of dashboard and reporting mechanisms are managed
• Assumes responsibility for enterprise-wide IT projects and ensures an efficient and timely conclusion
• Contributes to the strategic plan and assists in providing short- and long-term solutions to help meet campus-wide strategic and tactical planning initiatives
• Communicates with administration and staff regarding the efficient and timely delivery of services
• Performs follow-up investigations on inquiries, complaints, and problems
• Affirms critical milestones
• Establishes departmental goals and objectives, identifies areas of improvement, and implements action plans to meet these
• Seeks ways to improve operations and oversees the preparation of productivity reports
• Attends professional meetings, workshops, conferences, and seminars to keep abreast of technological market advancements
• Ensures employees are trained on controls within the function and on University policy and procedures