Epic Cupid Analyst II
About the role
Our leaders shape strategic initiatives, develop enthusiastic teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Information Services team in the role of Epic Cupid Analyst II. This position is full-time/hybrid, and candidates must live and work in Indiana.
Summary
Combines technical system knowledge, workflow optimization, and stakeholder engagement to ensure Epic Electronic Health Record (EHR) systems are effectively implemented, maintained, and aligned with clinical and operational needs. Acts as a resource for colleagues with less experience. Plays a role in the development, support, and rollout of the Epic EHR system. Participates in all phases of the system development life cycle, including but not limited to requirements gathering, use case development, and solution evaluation. Brings relevant topics to discussions/meetings. Speaks to system settings and tasks. Facilitates and leads meetings with internal teams and vendors. Assists with Epic software releases and new application implementations. Participates in application testing and validation during upgrades or new module implementations. Serves as an onsite Epic resource during implementations and ongoing support activities. Develops, configures, and modifies moderately complex systems to support clinical and operational needs. Designs, codes/configures, tests, and maintains application programs. Configures and customizes Epic applications to optimize workflow processes. Utilizes Epic best practices to ensure system builds align with organizational standards and workflows. Supports existing functionality and expands application capabilities as needed. Assists in the coordination of all testing phases of Epic applications during implementations, upgrades, and optimizations. Participates in application testing efforts and validates system performance. Participates in on-call support for system troubleshooting and issue resolution. Provides second-level support for incidents and service requests. Creates and maintains documentation for business requirements, current and future-state workflows, and system configurations. Provides input into policies, procedures, and best practices. Contributes to ongoing system optimization and workflow improvement initiatives. Collaborates