EPIC Configuration Analyst-Senior

Location Address: 9521 San Mateo NE Albuquerque, NM 87113-2237

Responsibilities

• Responsible for in-depth knowledge of assigned Epic System software.
• Conducts regular day-to-day communication, reviews software, demonstrates a deeper understanding of business operations, and works with Epic, Subject Matter Experts, and end users to tailor the system to fit the organization's needs.
• Performs in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software.
• Responsible for design, build, testing, and maintenance of solutions.
• Provides tier-2 support of application incidents reported through the help desk, including 24/7 on-call coverage as required.
• Performs analysis to resolve application incidents, maintenance items, enhancement requests, upgrades/updates, and projects, collaborating with colleagues and across teams.
• Develops and maintains requirements/specifications and test cases for new or enhanced functionality to department applications.
• Ensures test scripts are created, reviewed, and updated to reflect workflow solutions.
• Modifies Epic records, tables, and master files to support application design, additions, and changes.
• Implements changes using documented procedures that are compliant with department policies and procedures.
• Actively participates and contributes in team and cross-team meetings and maintains appropriate meeting records.
• Has advanced understanding of supported applications, integration, and general understanding of clinical/revenue cycle applications.
• Works independently 100% of the time.
• Promotes teamwork within and with other teams.
• Supports the training team by keeping trainers abreast of new functionality and system changes.
• Understands workflows, integration between applications, downstream systems, and integrated workflows.
• Creates new workflows with collaboration of Subject Matter Experts.
• Creates solutions that allow end users to be more productive and effective.
• Mentors and teaches others.
• Serves as go-to person for team members and end users to have productive discussions on application, operations, and workflows.
• Creates presentations and presents to large groups with effective Q&A.
• Analyzes new functionality in new releases to identify impact.
• Ensures all quality assurance processes are followed, including change management and testing efforts.
• Facilitates meetings, drives group to next steps, and provides notes and follow-up.
• Serves as a functional leader within the team and assists with change management.
• Identifies and recommends process improvements for the team.
• Identifies and makes recommendations to operations proactively.
• Participates in strategic planning.
• Works with leadership in the assessment of projects for scoping and timelines.

Qualifications

• Bachelor's degree plus 2 years' of IT or business experience.
• 2 years of Epic-specific experience.
• 6 years' of additional experience can be substituted in lieu of degree.
• Epic certified in supporting application plus additional proficiency/certification/badges in related application area.

Benefits

• Medical, dental, vision, short-term and long-term disability, group term life insurance.
• Other optional voluntary benefits.

Pay

• Compensation pay range: Minimum $81,432.00, Maximum $138,611.20.