Epic Clindoc/Orders Analyst

Remote EST hours project supporting Epic ClinDoc and Orders across multiple initiatives while maintaining operational responsibilities in a live hospital production environment.

Responsibilities

• Support multiple concurrent Epic ClinDoc and Orders projects from design through implementation.
• Provide ongoing BAU support, including production issue resolution, optimization requests, and enhancement work.
• Build, maintain, and optimize clinical documentation components including SmartForms, SmartTexts, SmartPhrases, SmartLists, navigators, flowsheets, and documentation templates.
• Build, maintain, and optimize provider orders, order sets, preference lists, and associated workflows.
• Participate in workflow analysis, requirements gathering, solution design, build, testing, and implementation activities.
• Troubleshoot application issues and provide timely break/fix support.
• Coordinate and execute unit, integrated, and user acceptance testing.
• Participate in change management, release planning, and deployment activities.
• Collaborate with clinicians, operational leaders, and technical teams to identify workflow improvements and optimization opportunities.
• Ensure application build aligns with Duke Health governance standards, Epic best practices, and regulatory requirements.
• Support Epic upgrades, enhancements, and ongoing maintenance activities.

Requirements

• Active Epic ClinDoc Certification.
• Active Epic Orders Certification.
• Minimum of five (5) years of Epic ClinDoc and Orders build experience.
• Experience supporting BAU operations within a live Epic environment.
• Strong understanding of clinical documentation workflows and provider order management.
• Experience supporting multiple simultaneous projects while maintaining operational support responsibilities.
• Experience participating in integrated testing, release management, and production deployments.
• Excellent analytical, troubleshooting, communication, and stakeholder management skills.

Nice-to-Have Qualifications

• Experience supporting Epic Dorothy and Comfort (DoCo).
• Experience working in large, integrated healthcare systems.
• Experience with workflow optimization and clinical application enhancements.
• Previous healthcare IT consulting experience.