Epic Certified Phoenix Analyst II - Epic: IT Epic - Remote

Primary Duties and Responsibilities

The Epic Certified Phoenix Application Analyst II is responsible for configuring, testing, implementing, and supporting the clinical, financial, or administrative, and/or other healthcare information systems used for the delivery of patient care and/or other supporting functions of the organization.

Oversees practices and processes to ensure integrity, safety, and availability of all data and applications, supporting the goals and objectives of the customer as well as the business needs of Hoag.

Evaluate problem tickets and service requests, customer requests for system changes, data retrieval requests, system performance problems and optimization opportunities, and participate in the timely resolution of these activities.

• Identifies system enhancement requests and works with the team to implement as applicable.
• Covers with the vendor as appropriate.
• Tests the system, including any configurations, customizations and new releases, prior to production implementation.
• Works with end-users to assist with the design and testing of system reports and communicate changes to end users and other staff as applicable.
• Participates as a team member in various projects.
• Prepares for and participates in system design, validation and/or remediation sessions.

Qualifications

• Education and Experience Required:
• A high school diploma or equivalent required.
• Minimum of three (3) years’ Epic build experience with the Phoenix application, module or equivalent system of assigned functional area.
• Advanced knowledge of the assigned applications in at least one functional area.
• Proficient with Microsoft office tools, including Word, Excel, PowerPoint, Visio, and Project.
• Preferred:
• Associate’s Degree in Computer Science, Information Systems or equivalent experience in a related field.
• Three (3) or more years’ experience with application, module or equivalent system as assigned, including experience working in a health care environment department, preferably in an integrated health system environment.
• Experience with report building tools.
• Licenses Required:
• Current CA driver’s license for local travel.
• Certifications Required:
• IT Department EPIC only Epic Phoenix certification is required.
• Certification includes completing application certification projects and tests.
• At least one secondary certification and/or badge relevant to supported module.
• Certifications Preferred:
• IT Department EPIC only Other certification with the application(s) within their area of responsibility.

About Us

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year. For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy. Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes. Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/.

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.