Epic Cadence Prelude Business Analyst

Join a remote Epic Patient Access support team helping maintain and enhance Cadence and Prelude workflows in a fast-paced healthcare environment. This role is ideal for an experienced Epic analyst who enjoys resolving issues, improving processes, and partnering closely with operations and technology teams.

Responsibilities

• Support Epic Cadence and Prelude build, configuration, and ongoing maintenance while following established standards and timelines
• Troubleshoot and resolve application issues, defects, and service desk tickets related to Patient Access workflows
• Translate business needs into clear functional and technical requirements and review solutions with stakeholders
• Contribute to application upgrades, enhancements, testing, validation, and documentation efforts
• Participate in go-live and upgrade support as needed to ensure smooth transitions
• Serve as a trusted resource and mentor for team members by sharing knowledge and best practices
• Collaborate with operations, IT, and third-party partners to support integrated workflows and issue resolution
• Work with trainers to help maintain training materials and application-specific resources
• Analyze workflows, data, and technical details to identify opportunities for improvement
• Build strong working relationships across teams and contribute to project meetings and design sessions

Requirements

• Active Epic Cadence and Prelude certification
• At least 4 years of healthcare experience
• At least 4 years of experience supporting Epic Patient Access or related client-facing healthcare workflows
• Strong subject matter expertise in relevant Epic applications and operational processes
• Experience supporting revenue cycle processes, metrics, KPIs, and process improvement efforts
• Ability to work independently with minimal ramp-up in a shared services environment
• Strong communication and collaboration skills with a consultative approach
• Ability to mentor others and contribute as a team partner
• Experience handling break/fix support, workflow enhancements, testing, and change control

Preferred Skills

• Experience with Epic Welcome, RTE, Hello World, and E-Signature
• Additional Epic certifications, badges, or continued education completion
• Background supporting scheduling, registration, insurance eligibility, or revenue cycle operations
• Experience contributing to medium- or large-scale Epic upgrade initiatives
• Familiarity with client healthcare operations and policies related to revenue cycle functions

Benefits

• Medical, dental, and vision coverage
• Retirement benefits

Pay

The pay range for this role is $69 - $107 per hour based on qualifications and experience.