EPIC BEAKER DIAGNOSTIC LAB SOLUTIONS ANALYST- MAINTENANCE

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities. We are hiring for multiple positions to meet increasing demand. When you join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day.

About the role

We are seeking an experienced Epic Beaker Solutions Analyst to join our Maintenance Team. This role supports OCHIN’s mission by configuring and supporting clinical applications within the Epic electronic health record (EHR) software for our Acute Care member clinics. The role consults with members and internal staff to provide solutions that offer accurate, secure, and efficient workflows, with a focus on quality financial outcomes for our member organizations.

Responsibilities

• Develop, document, and deploy solution functionality by building, testing, and maintaining features according to specifications and requirements, while ensuring clear documentation for usability and future reference.
• Troubleshoot, diagnose, and resolve complex technical issues using critical thinking and advanced technical skills to ensure optimal system performance and end-user satisfaction.
• Collaborate across departments to support project implementations and address member maintenance issues.
• Drive documentation and knowledge sharing by creating and optimizing technical documentation to support process improvement and alignment across cross-functional teams.
• Skill development and competency growth in technical design, analysis, and system enhancements.
• Other duties as assigned.

Requirements

• At least 1 year of experience as an Epic Applications Analyst, with ideally a minimum of 1 year of experience in Beaker.
• Epic Beaker CP certification or proficiency is required.
• Epic Certification in Order Transmittal or EpicCare Ambulatory is preferred.
• Lab operations background is required.
• Experience working in a Medical Laboratory as a medical technologist or scientist is highly desired.
• Experience working in an LIS system is highly desired.
• Intermediate proficiency in Microsoft Excel.
• Strong communication skills – able to communicate with both application and technical team members, as well as end users.
• Consistently acts with integrity and accountability.
• Strong organizational and project management skills.
• Process and detail-oriented, with a strong focus on data-driven decision making.
• Proactive, self-motivated, and solution oriented.

Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment to evaluate alignment with OCHIN’s nine core competencies.

Pay

Minimum $85,697 to Maximum $137,116. OCHIN uses broadened pay bands to support equitable and market-aligned compensation practices. The final offer will be based on relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

Work Environment

• Constant interpersonal skills, teamwork, and customer service.
• Frequent creativity, mentoring, presentations, and teaching.
• Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• Regularly required to sit for long periods of time; stand and walk; use hands to finger, handle, or feel; reach with hands and arms.
• Virtual home-office environment, working remotely with required on-camera participation for all virtual meetings.
• Routine use of standard office equipment such as computers and mobile devices.
• Travel may be required for Go-Live installations or training, including air, vehicle, or train travel.

Work Authorization

Candidates must be legally authorized to work in the United States on a permanent basis at the time of application. This position is not eligible for employment visa sponsorship now or in the future.

Additional Requirements

• COVID-19 vaccination is required as a condition of employment. New hires must provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.
• OCHIN is a 100% remote organization. Employees work remotely from home, with potential on-site support for member organizations during new software installations.
• Nationwide travel is determined based on OCHIN business needs.
• Ability to work independently and efficiently from a home office environment with high-speed internet service.
• Distraction-free workplace is required.