Epic ASAP Analyst - Contractor

Responsibilities

• Support the workflows and build that keep ambulatory surgery running safely and efficiently.
• Triage and resolve incoming tickets: clarify the issue, reproduce it when needed, determine urgency/impact, and move it through to resolution.
• Handle break-fix work by troubleshooting interface failures, transmission errors, and mapping issues, identifying root cause, and implementing safe, well-tested fixes.
• Deliver small optimization projects that improve reliability, reduce friction, and help the client’s teams work more effectively.
• Translate requests into clear, testable requirements—confirming what success looks like before you build.
• Configure/update Epic build within your specialty area, following standards and keeping documentation clean and traceable.
• Plan and execute appropriate testing (unit/integrated/regression as needed), validate outcomes, and ensure fixes don’t create downstream issues.
• Communicate clearly and consistently with client stakeholders and internal teammates: status, timelines, risks, tradeoffs, and next steps.
• Escalate when risk, complexity, or impact crosses thresholds—and bring recommended options, not just problems.
• Lead ambiguous troubleshooting, anticipate dependencies, drive prioritization, and mentor others to strengthen ticket quality, root-cause analysis, and delivery practices.

Requirements

• Current Epic certification in ASAP.
• Experience 2+ years delivering scoped ASAP analyst work end-to-end—problem solving, requirements gathering, testing, and solution implementation.
• Deep specialization in ASAP and interest in growing into areas within Epic.
• Strong problem-solving skills: you can frame ambiguous issues into clear problem statements and practical paths forward.
• Comfort working across systems, data, and stakeholder inputs to find what’s true and what needs to change.
• Strong written and verbal communication—you can explain your reasoning and adapt your message to your audience.
• A quality-first mindset: you care about testing, documentation, and building things that hold up in the real world.
• Ownership and reliability: you follow through, flag risk early, and ask for help when you need it.

Qualifications

• Required: Legal authorization to work in the United States without sponsorship.
• Desired: Experience leading cross-functional workstreams, mentoring others, or improving team standards/methods (especially for Senior roles).
• Desired: Experience in regulated or highly controlled environments where consistency and traceability matter.
• Desired: Experience with structured delivery practices (requirements traceability, change control, test planning, release readiness).

Benefits

Remote work with consistent internet service.

Pay

Hourly, W2 Hourly (no 1099 or C2C).

Schedule

Monday-Friday, 8:00AM - 5:00PST business hours, with some flexibility.