Epic Architect
About the role
We're looking for an Epic expert who can walk into any room—from a client meeting to a joint Epic team meeting—to earn trust the moment they speak. This role is critical to our Service Delivery team, where you'll be the go-to technical authority on Epic architecture, design, and implementation.
Responsibilities
Own Epic architecture across engagements—designing, configuring, and refining workflows primarily in Cadence, Prelude, and MyChart, with depth in the ambulatory and clinical side of the platform.
Show up in joint meetings with clients and Epic as a confident, credible voice—the kind of person who listens carefully, speaks up at the right moment, and earns the room.
Build scalable delivery frameworks and reusable methodologies that improve how our teams execute across clients—not just for one engagement, but for all of them.
Dig into the hard stuff—complex configurations, edge cases, things that don’t have obvious answers—and figure it out.
Partner with operations and patient access teams to understand workflows from the ground up, ensuring training happens, adoption sticks, and results get tracked.
Identify and drive improvements in telephony and call center integrations especially where Epic and operations intersect.
Translate complex technical tradeoffs into clear recommendations for client stakeholders and senior internal leaders.
Audit existing workflows and standards, identify gaps, and build improvement plans with clear adoption paths.
Contribute to business development by advising on scope and aligning commitments with what we can deliver.
Experiment with automation and technology-enabled processes to improve consistency and efficiency across workflows.
Requirements
8–10+ years of advanced impact in service delivery, Epic implementation, or healthcare IT consulting—with a track record of multi-team influence and outcomes.
Active Epic certifications in Cadence, Prelude, and MyChart—this is a firm requirement.
Additional certifications (Ambulatory, Referrals, Hello World, Cheers/Campaigns, Nurse Triage) are a plus.
Deep technical application expertise—the kind built through strong application management or advanced consulting work, not just implementation project support.
Former Epic TS or AM background is a great fit.
Experience leading or guiding engagements with healthcare systems in a consulting or client services capacity.
Proven ability to build reusable frameworks and standards that other teams adopt—not just solve for the engagement in front of you.
Strong systems thinking: you anticipate downstream impacts, document tradeoffs, and build adoption paths others can follow.
Comfort partnering with operations and patient access teams—understanding how work flows on the ground, not just in the system.
Excellent written and verbal communication across technical and executive audiences. You translate complexity without losing the details.
A calm, even-keeled presence—you don’t get rattled in high-stakes client situations, and people feel steadier around you.
Qualifications
Experience with telephony integrations and call center platforms, or similar tools that connect to Epic workflows.
Epic certifications in Ambulatory, Referrals, Nurse Triage, Hello World, or Cheers/Campaigns.
Experience in patient access operations consulting or leading multi-team initiatives end-to-end.
Background in start-up or fast-paced environments where you’ve had to build structure while moving quickly.
Skills
Experience with Epic Cadence, Prelude, and MyChart.
Ability to communicate effectively with both technical and non-technical audiences.
Strong systems thinking and ability to anticipate downstream impacts.
Experience with patient access operations and patient flow optimization.
Comfort working in high-pressure, fast-paced environments.
Pay
$158,000 - $205,000
Schedule
Full-time