Epic Analyst Healthy Planet

About the Role

This position is responsible for standard-level work supporting information technology applications through planning, designing, implementing, maintaining, and providing ongoing optimization and support. The role is fully remote with potential for 25% travel.

This position is not open to candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont, or Washington.

Schedule

Monday - Friday, 8AM - 5PM MT

Responsibilities

• Provides support to stakeholders through analyzing and diagnosing problems to determine resolution.
• Gathers, validates, and translates technological requirements into design and development specifications while providing product management.
• Configures, tests, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes, hardware, etc.).
• Documents and recommends workflow changes and technical/functional designs needed to support business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting.
• Solves common issues, incidents, and problems according to agreed-upon service levels and department standards.
• Serves as project manager and completes project management functions for small to mid-size projects with multiple teams.
• Collaboratively works with peers, internal and external stakeholders, and vendors.
• Follows documentation and change management standards.
• Participates in the development of training and knowledge-based materials for use by peers, end-users, and other team members.
• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications.
• Develops and understands business reporting needs for end users.
• Participates in on-call and command center responsibilities, if applicable.
• Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity.
• Attends and participates in team, project, and department meetings to increase awareness and information flow.
• Works with project requestors to complete the minimum viable product of a demand in ServiceHub.
• Requests resources for projects and enhancement work using the ServiceHub Resource Plan process.

Requirements

• Operate computers and other IT equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work.

Qualifications

• Bachelor’s degree preferred in information technology, healthcare, business, or related field. Additional relevant experience may substitute for lack of education upon supervisory and HR approval.
• Two (2) years of work experience, or actively working toward a bachelor’s degree with 4 years' experience working within a related area.
• Will be required to certify on one or more Epic applications and maintain certification.

Preferred Qualifications

• Certification in Epic Healthy Planet, Epic Ambulatory, or ClinDoc with experience building Rep Workbench Reports.
• Certification in Epic Healthy Planet/Compass Rose or Epic Clinical Case Management.
• 2+ years building in Epic (experience should be recent, within the last 18 months).

Skills

• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word.
• In-depth business and application knowledge and experience.
• Knowledge of system analysis and operating systems.
• Skilled in assessing needs and determining through documentation what the best approach might be.
• Skilled at problem definition and data collection by establishing facts, drawing valid conclusions.
• Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write correspondence and process documents.

Pay

The hourly range for this position is $32.42 - $51.08. Actual hourly rate dependent upon experience.

Benefits

We provide a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.