Environmental Services PT

About the Role

This position is responsible for cleaning and maintaining the appearance of the casino public areas and restrooms while providing information to guests with a positive demeanor and pleasant attitude.

Responsibilities

• Ensure compliance with Tribal, Federal, and gaming regulations, as well as Kickapoo Lucky Eagle policies and procedures.
• Maintain high standards of guest service by addressing guest and team member concerns and questions.
• Sweep floors, vacuum carpets, and remove debris and chewing gum.
• Report tears or unsafe carpeted areas to management.
• Clean and maintain restrooms, including toilets, urinals, countertops, and mirrors, using proper protective equipment.
• Refill soap and paper dispensers and replace supplies.
• Report malfunctioning equipment or unsafe conditions to management.
• Dust and polish office furniture and EGD machines.
• Pick up trash and maintain cleanliness around the casino premises.
• Properly use cleaning equipment and chemicals, reporting any misuse.
• Operate floor and carpet cleaning machines, reporting repairs as needed.
• Clean ash urns and ashtrays in assigned areas.
• Empty and clean trash cans, replacing bags or liners.
• Clean outdoor areas, including sidewalks, walkways, and parking areas.
• Clean walls, vents, monitors, and other items using lifts or ladders, following safety precautions.
• Maintain cleanliness in team member entrances and break areas.
• Move storage items, furniture, and equipment as assigned.
• Follow daily checklists and complete assigned duties during shifts.
• Promote KLECH core values and MAD skills.
• Maintain confidentiality of sensitive information.
• Attend and complete required training.
• Monitor compliance with Federal currency transaction reporting and Anti-Money Laundering policies.

Qualifications

• High school diploma or GED preferred.
• Strong communication skills in English; Spanish or other languages a plus.

Skills

• Ability to work independently with minimal supervision.
• Maintain effective relationships with management and staff.
• Work under pressure in a fast-paced environment.
• Meet deadlines and multi-task.
• Strong critical thinking, analytical, and guest service skills.
• Positive attitude with strong organizational qualities.
• Basic math skills (addition, subtraction, multiplication, division).
• Problem-solving abilities.
• Establish and maintain professional relationships.
• Work effectively in a team.
• Maintain confidentiality.
• Follow guest service programs.

Physical Demands

• Stand, sit, walk, push, pull, bend, or climb for extended periods.
• Reach with hands and arms.
• Concentrate for prolonged periods.
• Close vision, distance vision, peripheral vision, and depth perception.
• Communicate effectively in person or using telecommunications equipment.
• Operate a keyboard, touch-screen display, telephone, and calculator.
• Occasionally lift and/or move up to 50 lbs.

Work Environment

• Casino floor, outside premises, and normal office setting.
• Smoke-filled environment with frequent contact with the public.
• Temperature-controlled environment with varying noise levels.
• Exposure to inclement weather and extreme conditions.
• Extended hours, including nights, weekends, and holidays.
• Work under pressure in stressful conditions.
• Exposure to risks associated with resolving issues with difficult guests and staff.
• Exposure to various types of lighting.
• Travel may be required.

Conditions of Employment

• Obtain and retain a KTTT Gaming Commission License, including background check.
• Provide authorization to work in the United States.
• Be at least 18 years of age.
• Have access to reliable transportation.
• Comply with KLEC handbook, policies, and gaming regulations.

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.