Environmental Services Manager

About the role

As the Environmental Services Manager, you will plan, organize, develop, and direct the overall operation of the housekeeping and laundry department in a skilled nursing facility. Your role is essential in maintaining a clean, sanitary, safe, and well-supplied environment to ensure the highest degree of quality resident care. You will coordinate and support all department activities, working with all levels of facility staff to foster a warm and friendly atmosphere for residents, visitors, and coworkers.

Responsibilities

• Interviews, hires, and orients housekeeping, floor care, and laundry staff.
• Trains workers in housekeeping, laundry, and floor care procedures, including proper operation and maintenance of equipment.
• Plans, organizes, directs, coordinates, and supervises the functions and activities of the departments.
• Supervises and evaluates the quality of work completed by department employees.
• Maintains an environment that is sanitary, attractive, and orderly.
• Forecasts and plans the purchase of cleaning supplies, chemicals, and equipment.
• Plans work and staffing schedules to ensure adequate services are rendered and maintains proper staffing levels.
• Maintains required records, including inventory, compliance, income/expense, and personnel records.
• Conducts regular management staff meetings and coordinates with other departments.
• Manages a cost-effective program within budget.
• Maintains the department to be survey-ready at all times, ensuring compliance with federal, state, and local regulations.
• Maintains excellent relations with residents, visitors, and all community departments.
• Actively participates in facility meetings and committees.
• Follows all company policies and procedures.
• Promotes the professional growth and development of the departmental team.
• Conducts quality assurance rounds and inspections to ensure current quality controls and methodologies are suitable and sustainable.
• Reports monthly initiatives, goals, and accomplishments.
• Promotes and monitors resident satisfaction.
• Performs job assignments of a housekeeper, laundry worker, or floor care technician as necessary.
• Other job duties as assigned by the supervisor.

Requirements

• Four-year college degree and equivalent related experience strongly desired; high school diploma/GED required.
• Two years of experience in housekeeping services in a healthcare environment and personnel supervision is desired.
• Skilled in motivating and supervising staff members.
• Excellent interpersonal skills, customer service, and a quality-focused attitude.
• Ability to work under pressure and meet established goals and objectives.
• Public speaking skills.
• Excellent stress management, administrative, organizational, and follow-through skills.
• Ability to interact positively with residents, clients, and other personnel.
• Ability to work all shifts as needed.
• Proficient in Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, and Outlook.
• Must be able to work around cleaning chemicals.
• Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, sit, bend, and walk for extended periods.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Employer-paid life insurance.
• 401(k) plan.
• Competitive paid time off.
• Employee assistance program.
• Wages on demand.
• Discount and wellness programs.
• Career growth opportunities.