Environmental Services / Custodial Operations Manager 2

About the role

Sodexo is seeking an Environmental Services / Custodial Operations Manager 2 to oversee the housekeeping department on 2nd shift at Melrose Wakefield Hospital, a 174‑bed acute care hospital in Melrose, MA (greater Boston area). The position manages a team of 30 frontline housekeeping staff and reports to the Operations Manager 3. This is an evening shift (approximately 3:00 PM–11:30 PM); some weekends and holidays may be required.

Responsibilities

• Oversee frontline teams to deliver exceptional environmental services that prioritize safety, compliance, and efficiency.
• Manage daily operations, guide team development, and maintain high standards for clean, healthy, and welcoming environments.
• Accountable for managing people, setting direction, and deploying resources — including performance evaluation, pay reviews, and hire/fire decisions.
• Achieve results through the work of others, influencing and negotiating across the organization.
• Apply broad technical expertise, business and industry knowledge, and process and people leadership capabilities.
• Oversee business, functional, or operational areas, processes, or programs, which may include dotted‑line or matrixed management.

Requirements

• Proven experience leading or supervising environmental services or custodial teams in a fast‑paced environment.
• Knowledge of safety protocols and regulatory compliance within facilities operations.
• Excellent multitasking skills with a focus on meeting deadlines and achieving operational goals.
• Clear, confident communication skills paired with strong attention to detail.
• Technical proficiency with custodial tools, processes, and operational systems to support team effectiveness.

Qualifications

• Education: Associate’s degree or equivalent experience.
• Management experience: 2 years.
• Related experience: 2 years.

Pay

Pay range: $70,975 – $91,850 per year.

Schedule

Evening shift (approximately 3:00 PM–11:30 PM); some weekends and holidays may be required.

Benefits

• Medical, dental, vision care, and wellness programs.
• 401(k) plan with matching contributions.
• Paid time off and company holidays.
• Career growth opportunities and tuition reimbursement.