Environmental Health Software Support Specialist

About the role

Summit County Public Health is proud of our commitment to both the communities we serve and the employees who make our work possible. Our staff has recognized us as a certified Great Place to Work®—and we invite you to be part of our mission to create a healthful environment and ensure the accessibility of health services to all. The Environmental Health Software Support Specialist plays a vital role as a subject matter expert on software and operational processes in the Environmental Health Administrative program. This is a full-time position (35 hours per week), Monday through Friday.

Responsibilities

• Processes payments, daily audits, and issues licenses across Air Quality, Solid Waste, Water Quality, Healthy Homes, Food Safety, and Recreation programs.
• Prepares billing and transmittals for partner agencies while tracking fee collections to support annual cost methodology and fee adjustments.
• Serves as a Subject Matter Expert in EH administrative operations, assisting with policy development, technical direction, and staff mentoring.
• Acts as primary helpdesk support for HSCloud/HealthSpace GovTech systems, troubleshooting user errors, managing access, and liaising with IT.
• Manages public records requests within 5 business days and oversees document scanning, digital archiving, and retention schedule compliance.
• Answers main phone lines, greets visitors, processes walk-in fee payments, and provides Notary Public services for EH documents.
• Oversees daily incoming/outgoing mail, high-volume bulk mailings, service fee logging, and routine office supply workflows.
• Leverages Microsoft Office, Google Workspace, and specialized EH databases to manage department communications, complaint tracking, and data reporting.

Compensation & Benefits

• Annual salary: $40,349.40 (equivalent to $22.17 per hour based on a 35-hour work week).
• Retirement: Ohio Public Employees Retirement System (OPERS).
• Paid Time Off: 14 paid holidays plus paid vacation and sick time.
• Healthcare coverage including medical, dental, and vision.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience serving in a lead role acting as a subject matter expert with government systems and databases.
• Previous experience working with HealthSpace, GovTech, or HSCloud preferred.
• Valid Ohio driver's license, automobile availability, and liability insurance.
• Current Ohio Notary Public commission required, or must be obtained within 90 days.

Diversity & Inclusion

Summit County Public Health (SCPH) is committed to fostering, cultivating and preserving a culture of diversity and inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and organization's achievement as well. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.