Entry-Level Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations
- Diagnose and resolve technical issues impacting patient care
- Collaborate with cross-functional teams to implement solutions
- Travel occasionally to customer locations
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Knowledge of healthcare IT systems and processes
- Strong analytical and problem-solving skills
- Excellent communication and collaboration abilities
- Ability to work independently and as part of a team
Skills
- Technical proficiency in relevant software and tools
- Experience with project management and implementation
- Strong interpersonal and customer service skills
- Ability to work in a fast-paced, dynamic environment
Benefits
- Comprehensive benefits package including health insurance, retirement plans, and paid time off
- Annual raises and bonuses
- Stock grants
- Four-week sabbatical after five years
- Flexible work arrangements and remote work options
Pay
Compensation is competitive and commensurate with experience.
Schedule
Full-time position with flexible working hours.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Stock grants
- Four-week sabbatical after five years
- Flexible work arrangements and remote work options
Company Culture
- Restaurant-quality meals at no cost
- Unique campus design to enhance productivity
- Opportunities for personal growth and development
- Community involvement and volunteer opportunities
Equal Opportunity Employer
Epic is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity and inclusion are essential to delivering high-quality care for all patients.