Entry-Level Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations using Epic’s software
- Diagnose problems and implement solutions
- Collaborate with customer counterparts to address technical challenges
- Occasional travel to customer locations may be required
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Knowledge of healthcare IT systems and processes
- Strong analytical and problem-solving skills
- Excellent communication and collaboration abilities
- Ability to work independently and as part of a team
Skills
- Technical proficiency with Epic’s software
- Experience with software development and testing
- Strong project management skills
- Ability to work in a fast-paced, dynamic environment
Benefits
- Comprehensive benefits package including health insurance, retirement plans, and paid time off
- Annual raises and bonuses based on performance
- Stock grants to align with company and customer success
- Four-week sabbatical after five years
- Flexible work arrangements and remote options
Pay
Compensation is competitive and commensurate with experience.
Schedule
The schedule is flexible to accommodate the needs of the role and the patient population.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Stock grants
- Sabbatical
Company Culture
- Unique campus designed to enhance productivity
- Restaurant-quality meals at a low cost
- Kayaking, concerts, and other activities available as part of the sabbatical program
Equal Opportunity Employer
Epic is committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity, equity, and inclusion are essential to delivering high-quality care for all patients.