Entry-Level Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations
- Diagnose and resolve software issues impacting patient care
- Collaborate with cross-functional teams to implement solutions
- Travel occasionally to customer locations
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Strong analytical and problem-solving skills
- Experience with software development and troubleshooting
- Ability to work effectively in a team environment
- Excellent communication and interpersonal skills
Skills
- Software development
- Problem-solving
- Collaboration
- Customer service
Benefits
- Comprehensive benefits package
- Merit-based compensation
- Annual raises and bonuses
- Stock grants
- Sabbatical after five years
Pay
Compensation is competitive and commensurate with experience.
Schedule
Full-time position.
Benefits
- Healthcare coverage
- Retirement savings plan
- Flexible work arrangements
- Professional development opportunities
Location
Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin.
Company Culture
- Unique campus design to enhance productivity
- Restaurant-quality meals at a low cost
- Four-week sabbatical after five years
- Opportunities for personal and professional growth
Equal Opportunity Employer
We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity, equity, and inclusion are essential to delivering high-quality care for all patients.