Entry-Level Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations
- Diagnose and resolve software issues impacting patient care
- Collaborate with customer counterparts to implement solutions
- Manage projects across multiple physical locations and stakeholders
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
Qualifications
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Skills
- Strong problem-solving skills
- Excellent communication and collaboration abilities
- Experience with software development and troubleshooting
Benefits
- Comprehensive benefits package
- Merit-based compensation reflecting the impact of your work
- Annual raises and bonuses
- Stock grants
- Four-week sabbatical after five years
Pay
Compensation is competitive and reflects the impact your work has on the company and our customers.
Schedule
Full-time position with flexible working hours.
Benefits
- Healthcare coverage
- Retirement savings plan
- Employee assistance program
- Flexible spending accounts
- Life insurance
- Disability insurance
- Short-term and long-term disability coverage
- Accidental death and dismemberment insurance
- Voluntary benefits such as vision, dental, and pet insurance
- Wellness programs
- Employee discounts
Company Culture
- Unique campus design to enhance productivity
- Restaurant-quality meals at a low cost
- Team of talented chefs from various restaurants
- Five-year sabbatical available after five years
- Staff have participated in diverse activities such as kayaking, attending concerts, building libraries, and running marathons
EEO Statement
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. Our principles emphasize diversity, equity, and inclusion, ensuring that our software supports the delivery of quality care for all patients.