Entry-Level Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations using Epic’s software
• Diagnose and resolve technical issues in a timely manner
• Identify and implement solutions to improve patient care and operational efficiency
• Collaborate with cross-functional teams including IT, clinical staff, and customers
• Travel occasionally to customer locations as needed

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Experience with software development and troubleshooting
• Knowledge of Epic’s healthcare software ecosystem

Skills

• Technical proficiency with Epic’s software suite
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Effective time management and prioritization skills

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Annual raises and bonuses based on performance
• Stock grants to align with company and customer success
• Four-week sabbatical after five years of employment
• Flexible work arrangements and remote work options

Pay

Compensation is competitive and commensurate with experience.

Schedule

The schedule is flexible and can vary based on project needs and customer requirements.