Entry-Level Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations using Epic’s software
- Diagnose problems and implement solutions
- Collaborate with customer counterparts to resolve issues
- Travel occasionally to customer locations
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
- Cover letter required
Skills
- Strong problem-solving skills
- Excellent communication and collaboration abilities
- Ability to work independently and as part of a team
- Experience with Epic’s software
Benefits
- Comprehensive benefits package
- Merit-based compensation
- Annual raises and bonuses
- Stock grants
- Four-week sabbatical after five years
- Healthcare for you and your family
Pay
Commensurate with experience
Schedule
Varies based on project needs
Benefits
- Healthcare for you and your family
- Retirement savings plan
- Flexible spending accounts
- Life insurance
- Disability insurance
- Short-term and long-term disability coverage
- Employee Assistance Program
- Flexible time off
- Professional development opportunities
Company Culture
- Unique campus design to enhance productivity
- Restaurant-quality meals at a low cost
- Team of kitchen talent from around the country
- Five-year sabbatical after five years
- Opportunities for personal growth and travel
EEO Statement
We are an equal opportunity employer and are committed to creating a diverse workforce. We believe that diversity, equity, and inclusion are essential to delivering high-quality care for all patients. We are proud to support a variety of backgrounds, experiences, and perspectives within our organization.