Entry-Level Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems
- Diagnose problems and identify solutions
- Manage the implementation of solutions across multiple physical locations and stakeholders
- Collaborate with customer counterparts
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Skills
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Excellent communication and collaboration skills
- Experience with software development and troubleshooting
Benefits
- Comprehensive benefits package
- Merit-based compensation reflecting the impact of your work
- Annual raises and bonuses
- Stock grants
- Sabbatical after five years
Pay
Compensation is competitive and reflects the impact your work has on the company and our customers.
Schedule
Hours are flexible to accommodate the needs of the role and the customer.
Benefits
- Healthcare benefits
- Retirement savings plan
- Employee assistance program
- Flexible spending accounts
- Life insurance
- Disability insurance
- Short-term and long-term disability coverage
- Accidental death and dismemberment insurance
- Voluntary benefits such as vision, dental, and pet insurance
- Wellness programs
- Discounts on fitness classes and wellness events
- Free parking
- On-site dining with restaurant-quality meals at a low cost
- Professional development opportunities
- Work-life balance initiatives
Location
Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).
Equal Opportunity Employer
We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. Diversity, equity, and inclusion are written into our principles.