Entry-Level Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations
- Diagnose and resolve technical issues impacting patient care
- Collaborate with customer teams to implement solutions
- Travel to customer locations as needed
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Strong analytical and problem-solving skills
- Experience working with complex software systems
- Excellent communication and collaboration skills
- Ability to work independently and as part of a team
Skills
- Technical proficiency with relevant software tools
- Strong understanding of healthcare IT and Epic’s platform
- Effective project management and organizational skills
Benefits
- Comprehensive benefits package including health insurance, retirement plans, and paid time off
- Annual raises and bonuses based on performance
- Stock grants to align with company and customer success
- Four-week sabbatical after five years
- Flexible work environment with restaurant-quality meals
Pay
Competitive salary commensurate with experience
Schedule
Full-time position
Benefits
- Health insurance
- Retirement plans
- Paid time off
Company Culture
- Unique campus designed to enhance productivity
- Restaurant-quality meals at a low cost
- Opportunities for sabbaticals and global experiences
Equal Opportunity Employer
Epic is committed to creating a diverse and inclusive workplace. We believe that diversity, equity, and inclusion are essential to delivering high-quality care for all patients. We are proud to be an equal opportunity employer and welcome applications from individuals of all backgrounds.