Entry-Level Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations worldwide
• Diagnose and resolve technical issues affecting patient care
• Collaborate with cross-functional teams to implement solutions
• Travel occasionally to customer locations as needed

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Knowledge of healthcare IT systems and processes
• Strong analytical and problem-solving skills
• Ability to communicate effectively with diverse stakeholders
• Experience working in a fast-paced, deadline-driven environment

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Annual raises and bonuses based on performance
• Stock grants to align personal and company interests
• Four-week sabbatical after five years
• Flexible work arrangements and a supportive work environment

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Full-time position with flexible work arrangements to support your work-life balance.

Skills

• Technical proficiency in relevant software and tools
• Strong communication and collaboration skills
• Ability to work independently and as part of a team
• Attention to detail and strong problem-solving abilities

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical after five years
• Flexible work arrangements

Company Culture

We offer a unique campus designed to enhance productivity and creativity, with restaurant-quality meals at a fraction of the cost. Our community includes major systems like the Mayo Clinic, Johns Hopkins, Cleveland Clinic, and Kaiser Permanente, as well as leading academic medical centers at the University of Wisconsin, University of Michigan, University of California, University of Texas, The Ohio State University, and many more. Live affordably in a city known for its rising tech talent, where you can kayak in Patagonia, attend a Beyoncé concert in Ireland, build a library in Tanzania, and run a marathon in Antarctica.

Equal Opportunity Employer

Epic is an Equal Opportunity Employer. We believe that diversity, equity, and inclusion are essential to designing software that supports the delivery of quality care for all patients. We are committed to creating a workplace where everyone feels valued and respected.