Entry-Level Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations
• Diagnose and implement solutions to improve patient care
• Collaborate with customer counterparts to ensure successful project outcomes
• Travel occasionally to customer locations as needed

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Knowledge of healthcare IT systems and processes
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Ability to work independently and as part of a team

Skills

• Software development and troubleshooting
• Project management and coordination
• Customer service and relationship management
• Healthcare industry knowledge

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Annual raises and bonuses based on performance
• Stock grants to align with company and customer success
• Four-week sabbatical after five years
• Flexible work environment with restaurant-quality meals
• Opportunities for professional growth and development

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Hours are flexible to accommodate the needs of the role and the customer.