Entry level Service Technician

About the role

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking Door Installers to join our team of door industry professionals. We are considering applicants with door experience or entry level with no experience. As a Door Installer, you will play a crucial role in installing, repairing, and maintaining various types of doors and related hardware, ensuring they function efficiently and safely.

Responsibilities

• Install and repair a variety of commercial doors using appropriate tools and equipment.
• Diagnose and conduct routine repair of door-related issues, such as broken springs, hinges, locks, and electrical components.
• Install and configure door hardware, such as locks, handles, closers, and access control systems.
• Ensure that all installed doors meet safety and building code regulations and standards.
• Provide excellent customer service by addressing client inquiries, explaining repair processes, and offering solutions to door-related problems.
• Maintain accurate records of service visits, repairs, and installations, and provide reports as required.
• Diagnose, identify, and resolve technical issues with doors efficiently; communicate with customers offering cost-effective solutions.
• Perform quality checks on installations and repairs to ensure they meet company standards.

Requirements

• High school diploma or equivalent.
• 2+ years’ experience in the commercial door service industry is a plus.
• Knowledge of various door types, brands, and hardware is a plus.
• Ability to use hand and power tools effectively.
• Excellent problem-solving and troubleshooting skills.
• Proficiency in performing mathematical calculations involving fractions and reading a tape measure accurately for precise measurements and installations.
• Good communication and customer service skills.
• Attention to detail and a commitment to quality workmanship.
• Knowledge of safety regulations and adherence to safety protocols.
• Valid driver's license with a clean driving record.
• Physical ability to lift up to 50 pounds.
• Physical ability to continuously lift and bend, climb ladders up to 20’ in height, work on knees for extended periods of time, and proficiently operate power tools.

Benefits

• Comprehensive health benefits.
• 401K match.
• 8 company paid holidays.
• PTO.
• Company provided uniforms and an annual boot allowance.

Training

• Industry-best training in commercial/retail door opening, hardware, and storefront glazing.
• Manual operated doors and dock equipment training for industrial openings.
• Hollow metal door, frame, and hardware training.
• Additional ongoing training provided.

Schedule

Full-time shifts are available between Vortex business hours of 7:00 AM - 5:30 PM, Monday through Friday with potential overtime and on-call hours.