Entry-Level Service Desk 9/14

Frontline Managed Services® redefines IT, Financial, and Administrative Managed Services for legal and professional service firms through innovation, technology, and efficiency. Join a dynamic team setting industry standards and shaping the future.

About the role

As a member of the Service Desk Team, you will be the first point of contact for clients experiencing technical issues. You will diagnose problems quickly and accurately while performing standard, preliminary research using remote access, user admin, and related tools.

Responsibilities

• Act as the primary contact for customers needing assistance with hardware, software, network, or other technical/non-technical issues.
• Deliver support via phone, email, and chat.
• Troubleshoot by identifying, diagnosing, and resolving issues using knowledge-base articles, prior incident history, peer input, or by routing to the appropriate escalation tier.
• Leverage screen-sharing and remote-control tools to validate, gather, and assess the reported problem.
• Create and update tickets for every request, capturing clear, complete, and detailed information to enable effective follow-up by the Service Desk or downstream teams.
• Maintain consistent, reliable attendance.

Requirements

• High school diploma or equivalent required.
• Clear, professional communication—strong verbal, written, and accurate typing skills.
• Reliable team player who collaborates effectively in a group setting.
• Consistently professional with colleagues and end users; remains composed in fast-paced, sometimes stressful situations.
• High initiative and follow-through; strong critical thinking; manages multiple priorities in a detail-oriented, high-volume environment and makes decisions based on research.

We encourage candidates who may not meet every qualification but are excited about the role and believe they could be a strong fit to apply. We value potential and a growth mindset as much as experience.

Benefits

• $1,000 Sign-On Bonus
• 401(k) Matching
• Dental insurance
• Health insurance
• Health savings account
• Paid Time off
• Referral program
• Vision insurance

Pay

$15.00 per hour

Schedule

• 37.5 hours per week
• 8-hour shift
• May require working at least one weekend day as part of a regularly scheduled shift, based on client coverage needs

Must be able to start on 09/14/26.