Entry-Level Service Desk 7/13

Start Date: Immediate
Experience: 0 year(s) or above
Remote Job: Yes

About the role

As a member of the Service Desk Team, you will be the first point of contact for clients experiencing technical issues. You will diagnose problems quickly and accurately while performing standard, preliminary research. You will use a variety of remote access, user admin, and related tools.

Responsibilities

• Act as the primary contact for customers needing assistance with hardware, software, network, or other technical/non-technical issues.
• Deliver support via phone, email, and chat.
• Troubleshoot by identifying, diagnosing, and resolving issues using knowledge-base articles, prior incident history, peer input, or by routing to the appropriate escalation tier.
• Leverage screen-sharing and remote-control tools to validate, gather, and assess the reported problem.
• Create and update tickets for every request, capturing clear, complete, and detailed information to enable effective follow-up by the Service Desk or downstream teams.
• Maintain consistent, reliable attendance.
• Act as the primary point of contact for clients to diagnose and resolve technical issues via phone, email, and chat.
• Create and maintain detailed tickets while utilizing remote-control tools to assess and resolve hardware and software problems.

Requirements

• High school diploma or equivalent required.
• Clear, professional communication—strong verbal, written, and accurate typing skills.
• Reliable team player who collaborates effectively in a group setting.
• Consistently professional with colleagues and end users; remains composed in a fast-paced, sometimes stressful situations.
• High initiative and follow-through; strong critical thinking; manages multiple priorities in a detail-oriented, high-volume environment and makes decisions based on research.

Not sure you meet every requirement? We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.

Skills

• Technical Troubleshooting
• Customer Support
• Remote Access Tools
• Ticket Management
• Professional Communication
• Critical Thinking
• Hardware Support
• Software Support
• Network Troubleshooting
• User Administration

Pay

$15.00 per hour

Schedule

• Expected hours: 37.5 per week
• 8-hour shift
• The role may require working at least one weekend day as part of a regularly scheduled shift, based on client coverage needs.

Must be able to start on 07/13/26

Benefits

• $1,000 Sign-On Bonus
• 401(k) Matching
• Dental insurance
• Health insurance
• Health savings account
• Paid Time off
• Referral program
• Vision insurance