Entry Level Service Advisor
Mckinnon Nissan · Clanton, AL · 2 mo ago
OTHRFull-time
Responsibilities
- Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
- Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepare repair orders, obtaining approval signatures and entering repair orders into service database system.
- Communicate additional repair and service needs to the customer based on vehicle inspection.
- Administer the manufacturer warranty for qualifying vehicle repairs.
- Keeping customer informed of service specials, completion times and service expenses.
- Answering incoming phone calls and scheduling appointments.
Requirements
- A customer service experience, preferred but not required!
- A team player who is focused on providing exemplary customer service.
- A basic mechanical understanding of an automobile is a plus.
- An acceptable driving record and a valid driver's license in your state of residence necessary for select roles.
- A high school graduate or equivalent education.
Benefits
- Competitive Pay
- Health, Dental, Vision & Life Insurance
- 401K
- Direct Deposit
- Sundays off
- Paid vacation
- Ongoing training
- Promote from within
- Excellent work environment
- Great team culture
- Family owned and operated