Entry Level Project Coordinator

About the Role

Manage relationships with existing and new customers, serving as the primary communications link between the Customer, Sales, Division, and Installers. Plan and coordinate the defined post-sale process for all Window & Door orders, including purchasing, production, prefinish, delivery, installation, and service scheduling within an assigned geographical territory. Work closely with customers and Sales to ensure timely, accurate, and complete resolution of all customer expectations, delivering high-quality products and a World Class Customer Experience.

Responsibilities

• Effectively utilize Order Management and Service Software.
• Manage the defined post-sales order fulfillment process to meet customer expectations.
• Provide effective project management to facilitate timely installation and recovery.
• Maintain effective communication with internal and external customers regarding the order fulfillment process.
• Adjust product ship dates to ensure “Just-In-Time” inventory while maximizing deliveries and/or installation crew schedules.
• Manage A/R Aging to ensure customers in your territory do not exceed 60-90 days.
• Provide installation crews with all appropriate and accurate project paperwork.
• Conduct effective and timely project reviews.
• Assist and support other team members to balance workload across the department.
• Handle all internal and external customer requests within timeframes defined by divisional management.
• Take responsibility for all internal and external customer issues and develop effective solutions.
• Prioritize tasks effectively using strong time management skills.
• Maintain the highest standard of personal ethics and adhere to all Gunton Corporation policies.
• Perform additional responsibilities as assigned by your manager.

Candidates must be able to work in-office at our Bedford Heights, Ohio location.

Qualifications

• Previous customer service experience (required).
• College degree (preferred).
• Construction background with window & door replacement knowledge (preferred).

Reporting Relationship

Reports to the Customer Service and Support Manager or Customer Support Supervisor.