Entry Level Production Service Representative

This role is at Spirit AeroSystems, Inc., a wholly owned subsidiary of The Boeing Company, supporting Spirit’s Commercial Business Units (“Spirit Commercial”). Spirit Commercial designs and builds commercial aerostructures, including for Boeing Commercial Airplanes, with core products such as fuselages, pylons, nacelles, and wing components, focusing on innovative composite and aluminum manufacturing solutions.

Responsibilities

• Represents the Wichita site by providing answers to product-related questions, tracing lost shipments, and interpreting and clarifying customer orders for the shipping department.
• Takes orders over the phone and manages web-based ordering.
• Confers with management regarding customer credits and returns goods for credit; identifies quality assurance complaints.
• Approves allocation of stock within negotiated contract terms or organizationally defined parameters.
• Accesses production systems to manage customer sales orders and suppliers through inventory systems.
• Coordinates internally with contract administration, production, purchasing, engineering, quality assurance, traffic, and warehousing.
• Scope is limited to commercial operations.

Requirements

• Minimum of 2 years of experience in customer service or client interface roles.

Qualifications

• Associate’s or Bachelor’s degree (preferred).
• Strong data-driven decision-making skills.
• Experience with SAP (preferred).
• Willingness to work overtime and be available for on-call duties.
• Demonstrated ability to collaborate across multiple functions and with diverse customer bases.
• Ability to thrive in a fast-paced environment.

This is a union-represented position. Post-offer applicants and employees are subject to drug testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in company policies.

Pay

• Entry Level (Level 1) pay range: $37,700 – $57,800, based on candidate experience, qualifications, market, and business considerations.
• Eligible employees may qualify for a $5,000 Kansas Aviation tax credit for up to five years.

Benefits

• Competitive base pay and variable compensation opportunities.
• Health insurance, flexible spending accounts, and health savings accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Paid and unpaid time away from work.
• Eligibility and specific programs may vary based on geographic location, date of hire, and collective bargaining agreements.