Entry Level Product Support

Role: Entry-Level Product Support Specialist Responsibilities Respond to user tickets and troubleshoot basic technical and product issuesDocument resolutions and escalate complex cases as neededCollaborate with program, data, and tech teams to identify recurring issuesAssist in improving knowledge bases and supporting new feature rollouts Qualifications & Skills Interest in technical support and product operationsStrong problem-solving and communication skillsAbility to work collaboratively in a mission-driven environmentEager to develop technical support experience within a nonprofit setting