Entry Level Operations Training Role

About the role

The Center Administrator is an entry level operations role that establishes the foundation for future growth within the organization. This role is responsible for the overall operational functions within the center and provides excellent customer service by consistently demonstrating a professional disposition with all customer and team member relations over the phone and during day-to-day center operations.

Responsibilities

• Open and close the center as needed.
• Greet new and existing clients and other visitors to the center and give tours when necessary.
• Complete administrative tasks such as providing printed materials.
• Work with the Operations Director to maintain center supply inventory and ensure staff has required items.
• Ensure the center is clean, attractive, and safe for team members and clients; report issues as needed.
• Keep furniture and therapy equipment in good working condition and arrange for repairs and maintenance.
• Maintain records to ensure compliance with local, state, and federal mandates.
• Receive deliveries as needed.
• Ensure documentation is completed on time and following established Centria procedures.
• Appropriately report all critical incidents and safety concerns in accordance with payor requirements and Centria's reporting policies.
• Maintain a clean, safe, and organized environment to effectively work with clients and provide therapy services.
• Ensure required company postings are displayed in an appropriate area.
• Administer effective center operations and facilities management.
• Partner with the Operations Director to ensure team members adhere to best practices and show up on a timely basis.
• Partner with Operations Director to ensure effective communication with families and Behavior Technicians.
• Partner with Operations Director to ensure client and Behavior Technicians schedules are maintained and up to date in Centria EMR system.
• Be a go-to person for general center-related questions; answer or connect others to appropriate resources.
• Ensure state and Centria guidelines and policies are followed; document and escalate incidents as necessary.
• Maintain compliance and acquire technical knowledge by completing required training and attending meetings.
• Adhere to Centria's established policies and procedures and participate in an agency-wide Compliance Program.
• Follow guidelines including mandated reporting, compliance, and company guidelines.
• Comply with Centria’s Code of Conduct, policies and procedures, and Federal and State laws.
• Report violations of Company policies or the Code of Conduct.

Qualifications

• High School Diploma or equivalent, minimum requirement.
• Previous experience in a customer service role.
• Attend training and other company in-services and training as directed by the direct leader and compliance teams.

Equipment and Technology Requirements

• Basic computer skills and working knowledge of tablets/iPads.
• Laptop.
• G Suite (Gmail, Drive, Docs, Sheets, Google Meet).
• ABA Platforms, preferred.

Skills

• Ability to follow written instructions.
• Ability to use computers and computer/software programs.
• Proficiency in PC software, including virtual meeting platforms.
• Strong attention to detail with the ability to do repetitive tasks precisely and with attention to quality.
• Ability to interpret and implement verbal and written clinical protocols.
• Ability to accept constructive feedback and develop expertise and skillsets accordingly.
• Effective time management skills and the ability to manage multiple tasks at once.
• Ability to build and maintain professional relationships with clients, co-workers, supervisors, and community members.
• Ability to adhere to organizational policies and procedures.
• Commitment to maintain client confidentiality and adhere to HIPAA laws.
• Commitment to ongoing training and development as it relates to clinical skills, professional development, ethics, technology, and training to perform job responsibilities to the required standard.
• Effective communication skills, both written and verbal, with clients, internal and external stakeholders.
• Strong cultural competency with the ability to remain flexible and open-minded.

Working Conditions

The work location varies on a case-by-case basis and includes a company facility or community.

Physical Demands

While performing the duties of this job, the team member may be exposed to a client who exhibits physically aggressive behavior, which can include kicking, pinching, punching, biting, hitting, etc. The team member may need to use appropriate behavior management techniques with a client, which requires agility, quick reflexes, strength, the ability to run, utilize approved de-escalation procedures, and the ability to use physically evasive movement.

• Stand, walk, sit, grasp, reach, bend, kneel, crouch, squat.
• Lift and carry a child.
• Hear, type, see, and write.
• Push independently, pull, lift, move, and carry objects weighing up to seventy-five (75) pounds.