Entry Level Network Administrator (on-site)

Principal Responsibilities

• Effective and timely communication of expectations and options to technical requests from end users in accordance with company IT policies and procedures
• Network Maintenance: Monitor LAN/WAN performance across multiple properties; troubleshoot connectivity issues for corporate staff and building tenants. Manage and maintain core network equipment, including config backups and hardware replacement as necessary
• Smart Building Support: Assist in the configuration and maintenance of IoT devices (HVAC sensors, automated lighting, and digital access controls)
• Security & Compliance: Execute basic firewall changes, manage VPN access for remote property managers, and assist in regular cybersecurity audits
• Hardware Deployment: Install and rack switches, routers, and Wireless Access Points (WAPs) in on-site MDF/IDF rooms
• Documentation and training: Maintain up-to-date network and application information for both internal (technical) team reference, as well external (end user) materials for onboarding and training. Execute on end-user trainings either in person on via Teams virtual meetings
• Clock in with ISPs and PropTech vendors to resolve outages, configuration changes, upgrades/updates and hardware failures

Qualifications/Education/Experience

• Fundamental understanding of TCP/IP, DNS, DHCP, and VLANs
• Familiarity with Wi-Fi 6/7 standards and mesh networking
• Basic knowledge of cloud networking (AWS/Azure) as it relates to property data storage
• Approach each interaction with a strong customer service mindset, ensuring every stakeholder feels valued and understands options available to them
• Ability to work in a team and independently as needed
• Be ready and willing to pitch in with extended hours or weekends when needed; you’ll have our full support as you help us meet important deadlines or respond to emergencies

Preferred Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience

Preferred Certifications

• CompTIA Network+
• CCNA

Work Environment & Physical Requirements

• Frequently lift and/or move equipment ranging from 20 to 35 pounds
• Occasionally lift or pull heavier items, such as servers or UPS units, ranging from 35 to 80 pounds
• Maintain sufficient mobility to walk, stand, and sit for prolonged periods, and to maneuver in tight spaces such as server rooms or under desks
• Regularly bend, stoop, crouch, squat, climb, or kneel while installing or troubleshooting hardware