Entry Level Mortgage Call Center

About the role

Working as a liaison between United Wholesale Mortgage (UWM) and our clients is a truly rewarding position. As a Customer Care Servicing Specialist, you’ll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed.

Responsibilities

• Accepting incoming calls from all clients
• Making outbound calls to clients
• Responding to emails from clients
• Working various reports as assigned
• Aiding and overseeing our sub-servicer
• Cross-training to learn other areas of our Servicing team

Requirements

• Must Have Qualifications:
• 1+ years experience in customer service dealing with a high volume of calls OR 1+ year of experience working in the mortgage industry
• Excellent customer service and communication skills
• Strong analytical skills
• Proficiency in Excel, including vlookups, formulas and PivotTables
• Proficiency in MS Office
• Self-motivated with a strong work ethic
• Comfortable in a fast-moving environment
• Able to multitask and adapt
• Positive attitude and willingness to learn
• High school diploma or equivalent
• Nice To Have Qualifications:
• 1+ years experience in mortgage servicing
• Bilingual in English and Spanish

Qualifications

• High school diploma or equivalent

Skills

• Exceptional client service and communication skills
• Strong analytical skills
• Proficiency in Excel, including vlookups, formulas and PivotTables
• Proficiency in MS Office
• Self-motivated with a strong work ethic
• Comfortable in a fast-moving environment
• Able to multitask and adapt
• Positive attitude and willingness to learn

Benefits

• Onsite, full-time attendance
• The place & the perks: Award-winning workplace with plenty of perks and amenities
• Perks and Amenities: Paid Time Off (PTO), additional parental and maternity leave benefits, adoption reimbursement program, paid volunteer hours, paid training and career development, medical, dental, vision and life insurance, 401k with employer match, mortgage discount and area business discounts, free membership to large, state-of-the-art fitness center, gourmet cafeteria, convenience store, indoor/outdoor café with Wi-Fi, wellness area, in-house primary-care physician’s office, full-time massage therapist and hair salon, in-house Starbucks and Dunkin, and more

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.