Entry Level - IT Help Desk / Desktop Support

About the role

At Mayer LLP, we believe in doing law differently — with collaboration, innovation and determination at the core. Founded by a team of experienced, entrepreneurial attorneys, we’ve built a firm where client interests come first and teamwork drives results. With a Southwest regional footprint spanning Texas, New Mexico and Arkansas and a breadth of practice areas including corporate & securities, litigation, real estate, tax, labor & employment, healthcare and immigration, we serve clients ranging from start‑ups to Fortune 500 companies across industries. If you thrive in a dynamic, growth‑minded environment where your contribution directly matters and you’ll work alongside skilled professionals focused on achieving business‑driven legal solutions, Mayer is where you can make an impact.

Responsibilities

• Handle onboarding/offboarding, device setup, and user provisioning
• Provide onsite desktop and end‑user support to Attorneys, Paralegals, and Staff
• Support laptops, desktops, printers, mobile devices, and peripherals
• Troubleshoot O365, Teams, and standard business applications
• Test, evaluate and research decisions about new technology for the business
• Accurately document interactions, troubleshooting steps, and resolutions in ticketing system
• Set up technology for conference rooms prior to meetings for attorney staff
• Provide excellent customer service for employees
• Handle PC logistics — imaging, deployment, asset tagging, inventory updates, and hardware replacements
• Follow IT policies, procedures, and security standards

Requirements

• 1–2 years of desktop / end‑user support experience
• Strong customer service and communication skills
• Self‑starter who can work independently with minimal supervision
• Experience with Windows, O365, Active Directory
• Ability to prioritize tasks effectively and manage time in a dynamic environment
• Ability to lift and move IT equipment as needed

Benefits

• Full suite of health/dental/vision benefits effective the 1st of the month after start date
• 10 company holidays + 4 early release days
• 16 PTO days
• 401(k) with firm match based on previous year revenue (historically 25% match up to 6% of employee contribution)
• Discretionary year‑end bonus
• Employee referral bonus ($2,000 – $4,000)

Schedule

• Hybrid schedule: 3 days/week in office, 2 days/week at home