Entry-Level Interior Design Associate

Job Summary

Love Home Décor, Furniture, and Helping People Create Beautiful Spaces? Join Our Team!

What You’ll Do

• Assist customers in selecting furniture, décor, and accessories for their homes
• Create room layouts and design suggestions based on customer needs and lifestyles
• Stay up to date on furniture trends, fabrics, colors, and design styles
• Work closely with the sales team to provide exceptional customer experiences
• Support special design projects and in-store events

What We’re Looking For

• Passion for furniture, home décor, and interior design
• Strong communication and customer service skills
• Creative eye for color, scale, and space planning
• Ability to learn product features and design principles
• Experience with design software is a plus but not required
• Design, retail, or customer service experience is helpful but not necessary

Why You’ll Love It Here

• Paid training
• Opportunity to build your design skills and portfolio
• Creative, team-oriented work environment
• Employee discounts on furniture and home décor
• Career growth opportunities within our company

KEY RESPONSIBILITIES

• Drives Sales
• Promote the Design program & assist the Designer to achieve established Design program sales goals
• Consistently execute the La‐Z‐Boy selling process and strive to provide a favorable experience to all customers
• Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‐up, after sale service and continuing contact with all previous and potential customers
• Maintain strong knowledge of the features and benefits of existing and new product lines
• Execute and champion the Design process following the established company guidelines
• Support design related functions in the store
• Customer Focus
• Provide the highest level of customer service to all current and future customers
• Ensure that each La‐Z‐Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
• Effectively use Podium to ensure customer satisfaction and future follow‐up
• Make sound business decisions to deliver customer satisfaction and promote team environment
• Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
• People
• Maintain a positive working relationship with all store employees
• Absorb and implement new information quickly
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• Assist to train, coach and develop new peers on La‐Z‐Boy product knowledge and selling process/skills to achieve store sales goals
• Operational Excellence
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