Entry Level - Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Monitor real-time alerts and manage access and security systems
• Oversee building operations from the Facilities Command Center
• Identify and respond to issues using video feeds and system data
• Cook up to date, restaurant-quality meals at no cost
• Participate in sabbaticals of up to four weeks after five years of employment
• Work in a high-pressure, real-time environment
• Communicate and coordinate with internal teams and emergency services
• Work second and/or third shifts, as well as weekends

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to working second and/or third shifts, as well as weekends
• Eligible to work in the United States without visa sponsorship
• Relocating to the Madison, WI area (relocation assistance available)

Qualifications

• College degree or equivalent experience
• Experience in a high-volume field such as security operations, emergency response, or similar
• Experience with video feeds and system data analysis
• Ability to work in a high-pressure, real-time environment
• Openness to working second and/or third shifts, as well as weekends
• Eligible to work in the United States without visa sponsorship
• Relocating to the Madison, WI area (relocation assistance available)

Skills

• Situational awareness and decision-making skills
• Communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field
• Ability to work in a high-pressure, real-time environment
• Openness to working second and/or third shifts, as well as weekends
• Eligible to work in the United States without visa sponsorship
• Relocating to the Madison, WI area (relocation assistance available)

Benefits

• Comprehensive benefits package
• Merit-based compensation reflecting the impact of your work
• Award-winning healthcare plan
• Stock grants to align with the success of Epic and our customers
• Annual raises and bonuses
• Four-week sabbaticals after five years of employment
• Restaurant-quality meals at no cost

Pay

Compensation is competitive and commensurate with experience.

Schedule

Second and/or third shifts, as well as weekends.

Equal Opportunity Employer

Epic is an equal opportunity employer and is committed to diversity and inclusion in all aspects of our organization. We believe that diverse teams deliver better products and services, and we strive to create a workplace where everyone feels valued and respected.