Entry Level - Facilities Command Center Technician

About the role

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center.

Responsibilities

• Identify and respond to issues using video feeds and system data
• Cooking and eating meals at a cost of a few dollars per meal
• Attending conferences and events around the world
• Assisting with the restoration of normal operations during emergencies
• Collaborating with internal teams and emergency services

Requirements

• Live in Madison, WI
• Must be eligible to work in the United States without visa sponsorship
• Open to working second and third shifts, as well as weekends

Qualifications

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field

Skills

• Highly proficient in video surveillance and system management
• Effective problem-solving and critical thinking skills
• Ability to work in a fast-paced, high-pressure environment

Benefits

• Comprehensive benefits package including health insurance
• Annual raises and bonuses
• Stock grants
• Global healthcare coverage
• Opportunities for professional development and growth

Pay

Compensation is commensurate with experience.

Schedule

Second and third shifts, as well as weekends may be required.

Benefits

• Global healthcare coverage
• Professional development opportunities
• Stock grants
• Annual raises and bonuses

COVID-19 Vaccination

As an Equal Opportunity Employer, we require all employees to be vaccinated against COVID-19.