Entry Level - Facilities Command Center Technician

About the role

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Monitor real-time alerts and manage access and security systems
• Oversee building operations from the Facilities Command Center
• Identify and respond to issues using video feeds and system data
• Cook up to date, restaurant-quality meals for staff
• Coordinate emergency responses during disruptions like natural disasters or power outages
• Work closely with internal teams and emergency services to ensure a safe environment
• Help restore normal operations quickly and effectively

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Ability to work in a high-pressure, real-time environment
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)

Qualifications

• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• Cover letter required

Benefits

• Comprehensive benefits to keep you healthy and happy
• Merit-based compensation reflecting the impact of your work
• Award-winning campus design
• Global healthcare coverage
• Stock grants

Pay

Compensation is competitive and commensurate with experience.

Schedule

Second and third shifts, as well as weekends, are possible.

Skills

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Ability to work in a high-pressure, real-time environment
• Experience or interest in security operations, emergency response, or a related high-volume field

Benefits

• Comprehensive benefits to keep you healthy and happy
• Merit-based compensation reflecting the impact of your work
• Award-winning campus design
• Global healthcare coverage
• Stock grants

Pay

Compensation is competitive and commensurate with experience.

Schedule

Second and third shifts, as well as weekends, are possible.

Equal Opportunity Employer

Epic is an equal opportunity employer and is committed to diversity and inclusion in all aspects of our organization. We believe that diverse teams deliver the best products and services, and we strive to create an inclusive workplace where everyone can thrive.