Entry-Level Documentation Support Specialist

About the role

The Clinical Documentation Specialist is responsible for the effective procurement and follow-up on documentation required for products and services to be rendered to patients in the San Antonio, Texas area. This is a driving position and requires a good driving record as well as reliable transportation. HealthDrive delivers on-site dentistry, optometry, podiatry, audiology, behavioral health, and primary care services to residents in long-term care, skilled nursing, and assisted living facilities. Each specialty offered by HealthDrive directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence. HealthDrive is a place where everyone can grow and training is provided.

Responsibilities

Identify and request documents as needed for products and services. Effective follow-up on outstanding documentation.

• Outreach to insurance payers
• Outreach to primary care physicians
• Coordination of outreach to patients or responsible parties
• Coordination of outreach to Sales
• Calling responsible parties, facilities for needed assistance
• Calling, faxing to insurance companies for prior authorization approvals when needed
• Manage documents in queue to ensure: all outstanding items are followed-up on appropriately; deadlines for service are met; pipeline on DME items is efficient; billing criteria are met
• Update computer system as required for documentation tracking, service delivery, etc.
• Send all necessary paperwork to providers for ordering of hardware items
• Scan original documents into the computer system and attach to appropriate patient record
• Coordinate and complete documentation mailings as necessary
• Order DME items from lab(s) as appropriate/required; includes requesting documentation
• Update managers/supervisors with feedback from customers to improve services or provide recognition of staff members
• Other duties and tasks may be assigned as appropriate or necessary

Qualifications

Skills & Specifications:

• Excellent interpersonal skills and strong ability to communicate both verbally and in writing
• Creative problem-solver with ability to follow up consistently and diligently
• Highly organized and professional
• Ability to pay close attention to