Entry Level Data Center Technician

About the Role

Join a team supporting one of the world's largest hyperscale cloud computing environments. As a Data Center Operations (DCO) Technician, you will play a critical role in maintaining the physical infrastructure behind large-scale cloud services. This is a hands-on position focused on server hardware troubleshooting, break/fix repairs, infrastructure deployments, cabling, and data center operations. This role is ideal for candidates who enjoy working directly with technology, solving hardware issues, and operating within a fast-paced, mission-critical environment where uptime and reliability are essential.

Qualifications

• 1+ year of hands-on hardware troubleshooting, break/fix, or technical support experience.
• Experience building, repairing, upgrading, or troubleshooting computer systems, gaming PCs, workstations, or servers.
• Basic understanding of computer hardware, server architecture, and networking fundamentals.
• Experience troubleshooting hardware issues using structured problem-solving techniques.
• Ability to work independently in a fast-paced environment with minimal supervision.
• Strong communication skills and ability to work effectively across teams.
• Ability to stand, walk, bend, and work on your feet for up to 12 hours in a data center environment.
• Ability to lift and move server hardware and equipment as needed.

Responsibilities

Server Hardware Support

• Troubleshoot and repair production server hardware using diagnostic tools and command-line utilities.
• Perform break/fix activities and replace failed hardware components, including: hard drives (HDD/SSD), memory (RAM), CPUs, power supplies, motherboards, network interface cards (NICs), fan assemblies, and other server components.
• Conduct server commissioning, decommissioning, upgrades, and hardware refresh activities.
• Install and deploy new server hardware through rack-and-stack operations.

Network & Cabling Infrastructure

• Install, route, label, and maintain copper and fiber optic cabling.
• Troubleshoot physical network connectivity issues.
• Perform cable tracing, validation, and physical-layer diagnostics.
• Support patch panel, switch, and cross-connect installations while maintaining cable management standards.

Data Center Operations

• Monitor system alerts and respond to hardware-related incidents.
• Perform root cause analysis to identify and resolve recurring infrastructure issues.
• Carry out scheduled maintenance and operational tasks across the data center environment.
• Accurately document work performed through ticketing systems and operational procedures.
• Adhere to change management, escalation, and operational standards.

Infrastructure & Facility Support

• Assist with rack power installations and power-path verification.
• Support low-voltage infrastructure activities.
• Conduct routine inspections of racks, hardware, and supporting infrastructure.
• Monitor environmental conditions such